Effective Date: 2026/07/24 Website: cue.repair
Billiard Greg's Cue Repair ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit cue.repair, how we use it, and the choices you have.
1. Information We Collect
a) Information You Provide Directly
When you use our contact or repair estimate request form, we collect:
- Name
- Email address
- Phone number
- Details about your cue or repair request (e.g., issue description, cue type)
We only use this information to respond to your inquiry, provide a repair estimate, and coordinate service.
b) Information Collected Automatically
When you visit our site, certain technical information is collected automatically through cookies and similar technologies, including:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referring website or search terms
- General geographic location (city/region level, derived from IP address)
This information helps us understand how visitors use the site and improve its content and performance.
2. Cookies
Our website uses cookies — small text files stored on your device — to operate properly and to understand site usage. We use CookieYes to manage cookie consent and let you control which categories of cookies are active on your visit.
Cookies on this site generally fall into these categories:
|
Category |
Purpose |
Example |
|---|---|---|
|
Necessary |
Required for the website to function; cannot be disabled |
Cookie consent preference, security tokens |
|
Analytics |
Helps us understand visitor behavior in aggregate |
Google Analytics |
|
Functional (if applicable) |
Remembers preferences to improve your experience |
Language/display settings |
|
Marketing (if applicable) |
Used for advertising and retargeting |
(currently not in use) |
You can review or change your cookie preferences at any time using the cookie consent banner/widget on our site (powered by CookieYes), typically accessible via a "Cookie Settings" link in the site footer.
3. Google Analytics
We use Google Analytics to collect aggregated, anonymized-where-possible data about how visitors use cue.repair — such as which pages are viewed, how long visitors stay, and what device or browser they're using. This helps us improve our content, site navigation, and service pages.
Google Analytics may set cookies and collect data in accordance with Google's Privacy Policy. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences through our CookieYes consent tool.
We do not currently use Google Ads, Meta/Facebook Pixel, or other advertising/retargeting pixels on this site. If that changes, this policy will be updated accordingly.
4. How We Use Your Information
We use the information we collect to:
- Respond to repair estimate requests and customer inquiries
- Schedule and coordinate cue repair services
- Improve our website content, structure, and user experience
- Understand which service pages and blog articles are most useful to visitors
- Maintain the security and proper functioning of our site
We do not sell, rent, or trade your personal information to third parties.
5. How We Share Information
We may share limited information with:
- Service providers who help us operate the site (e.g., our web hosting provider, form processing tools, Google Analytics) — only to the extent necessary for them to perform their function
- Legal authorities, if required to comply with a legal obligation, protect our rights, or ensure the safety of our customers or business
We do not share your contact or repair details with any third party for their own marketing purposes.
6. Data Retention
We retain contact form submissions and repair inquiry details for as long as reasonably necessary to provide service, respond to follow-up questions, and maintain business records — typically no longer than 3 years unless a longer period is required for legal or accounting purposes.
7. Your Choices and Rights
Depending on your location, you may have rights to:
- Know what personal information we hold about you
- Request a copy of your information
- Request correction or deletion of your information
- Withdraw cookie consent at any time via the CookieYes preference center
To make any of these requests, contact us at info@cue.repair.
8. Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Effective Date" at the top of this page will reflect the most recent update.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Billiard Greg's Cue Repair - Serving Worcester, Marlborough, Framingham, Shrewsbury & Northborough, MA Email: info@cue.repair